Dreamforce to You 2020 : Keynote Takeaways
There is no denying that each year ‘Dreamforce’ is one of the greatest of Salesforce events, replete with new innovations, inspirational stories, and all-round learning. But this year owing to the global pandemic, even this grand technology conference was affected, almost to the point where everyone had lost hope of its happening. And then all of a sudden Salesforce announced the ‘Dreamforce to You 2020’ event and just like that the world’s biggest B2B digital conference was back on track. Being entirely virtual, this year’s Dreamforce promised to be completely different than the previous one. But the thing that remained constant was the power-packed keynote, albeit virtual. So on 2nd December, Salesforce CEO Marc Benioff kicked off the event with the virtual keynote where he shared the future vision, celebrated customer success, and introduced new innovations across the Customer 360 Platform. Let’s have a sneak peek of what really happened during the keynote. Salesforce Hyperforce In one of the major announcements, Salesforce introduced Hyperforce, an innovative reimagination of the company’s platform architecture designed to securely deliver exceptional services across the complete suite of Salesforce Customer 360 including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industries & more, on major public clouds. With Hyperforce, Salesforce’s customers will be able to accelerate their growth and success making use of the robust and highly scalable platform. They will also be able to access any Salesforce app and platform from anywhere, leveraging the agility of the public cloud. Salesforce’s Slack Acquisition Another key takeaway was the news of the definitive agreement between Salesforce and Slack under which Salesforce is all set to acquire Slack, the most innovative communications platform. This acquisition will enable Salesforce customers to transform the way they communicate and collaborate in the all-new digital, work-from-anywhere world, backed with the unique combination of Slack with Salesforce Customer 360. Salesforce Einstein Automate Another major announcement was the introduction of Einstein Automate, an end-to-end workflow automation solution to make businesses more productive. Owing to the fast-shifting digital customer approach that generates a massive volume of data, organizations can make use of this highly efficient workflow automation technology that delivers automation capabilities to help employees enhance their productivity by building intelligent workflows and integrating data across any system with simple clicks. Einstein Automate also enables enterprises to automate anything using the new Flow Orchestrator, integrate anything with the new MuleSoft Composer, and transform any industry using pre-built solutions and resources from Salesforce. Service Cloud Workforce Engagement Lastly Salesforce also introduced the Service Cloud Workforce Engagement, a brand-new dynamic workforce planning solution to help contact centers forecast the demand for customer service and support, assign service agents accordingly, and coach service agents remotely in real-time to deliver trusted service experiences. Using this solution, Salesforce customers can ultimately deliver outstanding services to their users, being equipped with precise customer service demand prediction and the knowledge about the right agents with the right skills. *source : Salesforce.com About XfilesPro XfilesPro, the next-gen file management and external collaboration application for Salesforce files, efficiently expedites seamless storage and collaboration for an enterprise’s Salesforce files and attachments in different external storage platforms. This extremely customizable and admin-friendly application helps Salesforce admins not only reduce their file storage costs significantly, but also enables the 360-degree file collaboration including integration with various external storage systems. Currently XfilesPro can be used to collaborate the Salesforce system with external file storage platforms including the Cloud-based systems like SharePoint, Amazon S3, Google Drive, Dropbox, and OneDrive as well as the on-premise systems like SMB, SFTP, and Network Drive. Equipped with other features like centralized content management, efficient file and folder hierarchy management, multi-org file integration service, capacity to undertake large volume file migration as well as community portal collaboration, XfilesPro offers complete file management services to Salesforce users. To know more about the application, please get in touch with us. AMARLAL
Dreamforce to You 2020: For Everyone, From Anywhere – Get Ready for a Whole New Experience
This past year, the world has changed drastically, same as the Salesforce Dreamforce event. Dreamforce, the biggest B2B Cloud carnival of the year is finally here and this time, it is coming to you.. to your city.. to your home. Trailblazers from around the globe will meet once again, albeit virtually. Even the global pandemic restrictions aren’t going to dilute this year’s event’s fun, learning, and innovation and we are all set to be part of this grand fiesta. Dreamforce ‘20 Personalized For You For the first time ever, Dreamforce 20 will organize plenty of high-level personalized meetings which will shed light on the role of Salesforce Customer 360 and how the platform can be tailored to meet the business needs. Starting from 9th November, experts will reveal how different departments can be connected to offer a single source of truth and will enable organizations to deliver exceptional customer experiences from anywhere. The Inspiring Keynote by Marc Benioff Salesforce CEO Marc Benioff, accompanied by the special guests from the State of Rhode Island, AT&T, and Bentley Motors, are scheduled to address the attendees on 3rd December. They will share various inspirational stories about the learning and success of Salesforce users in this challenging year. During the keynote, Trailblazers from around the globe will also celebrate the success of leading companies in the new work-from-anywhere scenario. Marc will also showcase new-age digital innovations such as Salesforce Customer 360 that have been transforming enterprises everywhere. The First Ever DreamTX Event Over a period of four days, from 15-18th December, Dreamforce will organize DreamTX when the entire Ohana will come together. This event will be dedicated to all-round learning with personalized content, insightful demos, and innovative guest sessions. With the promise to have ‘something for everyone’, DreamTX will offer insights to users from every line of business and every industry. It will also have powerful stories of how successful companies worked during the pandemic and the superpower of Customer 360. Users can also share their knowledge with other Trailblazers and be entertained by some surprise guests. Down the Dreamforce Memory Lane with CEPTES Software Over the course of previous Dreamforce events, we have always maintained the focus on XfilesPro in addition to our other solutions, DataArchiva and DataConnectiva. Through them we have met new people, we found customers and partners, but most importantly we learned that which made us what we are today. Being a regular Dreamforce attendee, we have also taken part in customer success expos where we showcased all our flagship solutions. We can proudly say that we secured many of the customers for XfilesPro from these Dreamforce events who use it to take care of their file management and external collaboration needs. ‘Dreamforce to You 2020’ with XfilesPro The XfilesPro team is totally cranked up for the biggest cloud carnival of this year. As we actively participate in ‘Dreamforce to You 2020’, we promise to bring all the live actions, news, and announcements about the event to you. Do join us for some amazing product announcements about XfilesPro that are sure to completely revamp your file management experience in Salesforce. To make your Dreamforce 2020 memorable, we have launched a ‘Wheel of Fortune’ contest. A plethora of exciting product offers and deals can be availed by spinning the wheel and trying out your luck. So, what are you waiting for? Give it a whirl here. Something Big Is About to Happen DataArchiva in 2018 DataConnectiva in 2019 So, what’s next? During the last two Dreamforce events, we have been introducing new products. And we intend to keep the journey going this year as well. Even the COVID-19 pandemic could not hamper our product innovation and we are all set to introduce yet another solution that will help Salesforce enterprises address their end-to-end data management requirements. After the immense popularity of our data archiving options, both native and external, we proudly introduce our enterprise data backup solution for Salesforce. Stay tuned for more updates. Not signed up for Dreamforce yet, don’t miss out on all the fun & learning opportunities. Sign up now. AMARLAL
